What if a shipment is getting lost in the post?

It's very rare, but sometimes it happens that a shipment gets lost in the post. In all cases, I'll file a complaint with the corresponding postal services. Mostly, I ask you to do the same. Like that, the chances are bigger to retreive your shipment.

Did you choose for an insured shipment? In that case, I'll send you a new shipment as soon as you have filed a complaint. I'll handle the complaint, so you don't need to do anything.

For bigger orders, I always recommend an insured shipment.